The terms that govern your use of our website and your engagement of our wellness services.
These Terms and Conditions ("Terms") govern your use of the website located at ibglifepty.site ("Site") and your engagement of any coaching, program, or workplace wellbeing services provided by IBG Life Pty Ltd (ABN 97 696 913 710 / ACN 696 913 710) ("IBG Life", "we", "us", or "our").
By accessing our Site, booking a consultation, or engaging any of our services, you ("you" or "Client") agree to be bound by these Terms. If you do not agree, please do not use our Site or engage our services.
These Terms are governed by the laws of Victoria and the Commonwealth of Australia, including but not limited to the Competition and Consumer Act 2010 (Cth) (incorporating the Australian Consumer Law), the Privacy Act 1988 (Cth), the Health Records Act 2001 (Vic), and the Spam Act 2003 (Cth).
You may access and use the Site for lawful personal or business purposes in accordance with these Terms. You must not:
IBG Life provides general wellness coaching, lifestyle-medicine education, and preventive-health programs. Our services are not a substitute for professional medical, psychological, psychiatric, dietetic, or emergency care.
Nothing on this Site or shared in any coaching session constitutes a medical diagnosis, medical treatment, prescription advice, or a therapeutic service regulated by AHPRA. If you are experiencing a medical or mental-health emergency, please contact Triple Zero (000), Lifeline 13 11 14, or your treating medical professional immediately.
You acknowledge that any lifestyle, movement, nutrition, or mindfulness recommendation is general in nature and that you remain responsible for consulting appropriately qualified health practitioners regarding specific medical conditions.
All bookings are subject to availability and acceptance by IBG Life. Program fees and coaching rates are published at the time of booking and confirmed in writing before any service is delivered.
We understand that life happens. For individual coaching sessions, we ask for at least 24 hours' notice to reschedule without charge. Cancellations made within 24 hours of a scheduled session may incur a fee of up to 100% of the session cost.
For workplace programs and group bookings, cancellation terms will be set out in the relevant written agreement.
All intellectual property rights in the content of the Site and in our programs — including text, graphics, logos, workbooks, coaching frameworks, and audio/video resources — are owned by or licensed to IBG Life. You are granted a limited, personal, non-transferable licence to use program materials for your own personal wellbeing.
You must not reproduce, distribute, publish, or commercially exploit our program materials without our prior written consent.
Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law (ACL) (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot be lawfully excluded or limited.
Where our services are supplied to a consumer under the ACL, you may have consumer guarantees including that services are supplied with due care and skill, fit for purpose, and supplied within a reasonable time.
To the extent permitted by law, our liability for a breach of a non-excludable consumer guarantee is limited (at our election) to:
By engaging our services, you confirm that you have disclosed any relevant health conditions that could affect your safe participation, and that you will continue to update us if circumstances change. You agree to follow safety guidance provided by our coaches and to consult your doctor before commencing any movement, nutrition, or lifestyle change where appropriate.
Subject to clause 8 and to the fullest extent permitted by law:
You agree to indemnify, defend, and hold harmless IBG Life, its directors, officers, employees, and coaches from any claims, losses, damages, costs, or expenses (including reasonable legal fees) arising from:
We will keep confidential all non-public information shared with us during coaching and workplace engagements, save where disclosure is required or permitted by law (for example, where there is a serious and imminent threat to life or health). Our confidentiality obligations are supported by our Privacy Policy and the Health Records Act 2001 (Vic).
Either party may terminate a coaching agreement or workplace engagement by providing written notice as specified in the relevant agreement. Upon termination:
We reserve the right to suspend or terminate access to the Site at any time without notice.
In the event of a dispute, the parties agree to:
Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.
Your personal and health information is handled in accordance with our Privacy Policy, which forms part of these Terms. We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Health Records Act 2001 (Vic).
We may update these Terms at any time by publishing the revised version on our Site. The revised Terms will be effective from the date of publication. Continued use of the Site or engagement of our services after changes are published constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed, and the remaining provisions shall continue in full force and effect.
Failure by IBG Life to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms, together with any written coaching or workplace services agreement and our Privacy Policy, constitute the entire agreement between you and IBG Life with respect to your use of the Site and engagement of our services, superseding all prior agreements, representations, and understandings.
These Terms are governed by and construed in accordance with the laws of Victoria and the Commonwealth of Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Victoria (and any relevant appellate courts) for the resolution of any disputes arising under or in connection with these Terms.
For any questions regarding these Terms, please contact: